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Visiting Community Service Centers

One Year Since Reaching-out Community Service Center – Village Community


■ Creating Engaging Village Community

The Village Planning Team was organized and village plans were carried out based on the direct participation and planning of residents in order to create an engaging village community. Out of 235 village plans in total, 61.3% are of high public concern such as life safety and creation of infrastructure, showing residents’ proactive participation in resolving public issues of their own community.

Types and Leadership of Village Plans Created Directly by Residents

Creation of Welfare Ecosystem with Expanded Private Sector Participation

■ Citizen-Friendly Space Improvement

With the first phase of the program, 80 community service centers have obtained more open spaces for residents to cover issues such as welfare, health and community.

  • Installed more seats (518 seats), improved counseling room (66 rooms), public space for residents (106 spots)
  • The White Paper on Space Improvement for the Reaching-out Community Service Centers, about the best practices and space improvement progress in the first phase of the program, was published and shared with 25 autonomous districts and related organizations
  • The Reaching-out Community Service Center Agreement was signed among Seoul, Autonomous districts and Architects
  • 5 Major Guidelines were established to support ‘the Space Improvement for Reaching-out Community Service Center Project’


Guidelines for Space Improvement

  • All-time open spaces for citizens
  • Rearrangement of office and counseling spaces to reinforce the community, welfare functions
  • Economic and practical budget and space utilization
  • Universal design for citizens’ convenience
  • Space improvement through engagement and cooperation among citizens and experts (architects, etc.)


Open Spaces for Citizens

Open Spaces for Citizens Open Spaces for Citizens
Doksan3-dong Community Service Center –
Late Night Movies
• Movies showing in the center lobby
after service hours (6)
Eungam2-dong Community Service Center – Book Cafe
• Warehouse-renovated book cafe

■ Training Welfare Leaders

Seoul City carries out Welfare Leader Training Programs to provide more systematic and professional education to the community leaders who play an important role in facilitating communication with local residents. This year, the training program will be provided to 7,539 persons including community leaders and employees as the program coverage is expanded to include 283 districts. It will include visiting counseling training, case management training and training for new public officials and welfare-related expert training.


Welfare Leaders Training and Education

• Education on welfare and administration (Basic and Intensive Courses)
• Basic Course: 7 sessions (5 in first and 2 in latter half of the year), 274 persons
• Intensive Course: 9 sessions (7 in first and 2 in latter half of the year), 338 persons

■ Our Community Neighborhood Project

Seoul Metropolitan Government carries out ‘Our Community Neighborhood Project’ to encourage local residents to help residents in need in their community. In an effort to create a district-based community welfare foundation, Seoul connect ‘Nanum (Sharing) Neighborhood Project’ and ‘Nanum (Sharing) Shop’, which so far have been operated through the initiative of the local residents, with the Reaching-out Community Service Center. Moreover, it has a plan to expand the existing citizen-initiative gathering into a residents’ engagement-based local welfare service system by providing an integrated support including a demand survey of potential beneficiaries, communication among residents and volunteer training.


Nanum (Sharing) Neighborhood Project

Nanum (Sharing) Neighborhood Project

Residents serve the neighbors in need and community service centers assist their efforts in this project.
The residents participating in the project identifies neighbors who need help around them and help them in person.
Community service centers allocate the person in charge who will lead the project and provide various types of support to operate Nanum Neighborhood Clubs and provide capacity-building education. Seoul City has a plan to train 4,000 resident helpers in 201 districts, half of the city, this year.

Nanum (Sharing) Shop Project

Nanum (Sharing) Shop Project

The project aims that shops, academies (hakwon) and businesses in the local community provide help in a direct way to the low-income residents in the neighborhood (goods and services) and those who received help encourages or praises the shops who provide the service and, in return, share the service with other residents in need in a sharing community. As a follow-up project to ‘Seoul Didimdol’ Project, which started from 2008, it provides more intensified supports to the same recipients of the previous project. Each community center identifies potential recipients and through continued case management, identifies the sharing resources necessary for them and matches shops that can provide the right service and the right recipients. Started with 1,000 shops, Seoul has a plan to identify 3,000 shops to provide support to those in need by 2018.